The midnight fault, triaged before it becomes a call-out.
Tenants report issues by WhatsApp or voice, any hour. PAM diagnoses the fault, sends a property-specific fix-it video where she can, and dispatches your preferred contractor where she can't — logging every step against the property.
Tenant reports
Over WhatsApp or a voice call — "there's no heating". No app download, no portal login.
PAM diagnoses
She asks the right follow-ups, identifies the likely fault, and checks the property's boiler and appliance records.
Fix-it video sent
For common faults, a short property-specific walkthrough goes straight to the tenant's chat.
Or contractor routed
If it needs a professional, your preferred contractor is dispatched and you're notified.
Most faults never reach a contractor.
A re-pressurised boiler, a reset fuse, a bled radiator — the everyday faults that used to mean an evening call-out are resolved by the tenant in minutes, with PAM guiding them.
Guided how-to videos.
Production footage in progress
Your preferred contractor — or a vetted local one — managed end to end.
PAM books from your own approved contractor list, or sources a vetted local professional where you don't have one. She shares access details, keeps you and the tenant updated, and logs the whole job — photos and cost — against the property.